Question 1

Is there a minimum order value for delivery?

Accepted Answer

There is no minimum order value. For orders above Rs. 499/- we provide free delivery, below which a nominal charge of Rs. 70/- will be charged per order as a delivery fee.

Question 2

What is the shelf life of dry fruits, nuts & berries?"

Accepted Answer

Well-preserved and efficiently packed dry fruits, nuts & berries can have a shelf life of up to 6 months.

Question 3

How can I pay for my nutridays orders?

Accepted Answer

We accept a wide range of payment options for your convenience: Debit / Credit Card online Cash of Delivery (COD) to our courier boy NEFT (on demand only)

Question 4

How does COD (Cash-On-Delivery) work?

Accepted Answer

We offer COD to make your life easy. Simply place your order with us and pay for it only after you receive your goods at your doorstep.

Question 5

Are there any hidden charges I should know about?

Accepted Answer

No, the price listed on the product page is all you pay. No additional or hidden charges apart from delivery charge. We follow a very transparent and simple policy.

Question 6

In how many days can I expect a delivery?

Accepted Answer

All orders within Delhi, placed before 2 pm will be delivered the next day (except Sundays), while orders placed after 2 pm will be delivered within 2-3 days (except Sundays).

Question 7

Do I get an invoice for my order?

Accepted Answer

You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.

Question 8

How do I know my order has been confirmed?

Accepted Answer

Once you checkout, your order is processed internally and a confirmation mail for your order is sent to the email address associated with your nutridays account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Question 9

What if I'm not home to receive my order?

Accepted Answer

Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the mobile number provided during checkout. The decision would be taken after talking to you.

Question 10

Can I change my order once it has been placed?

Accepted Answer

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed by placing a new order.

Question 11

What if I didn't like the quality or the products delivered to me?

Accepted Answer

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. In case of Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you. In case of Prepaid orders, request for refund will be initiated and cash will be credited into your nutridays online account, which can be redeemed while placing orders the next time.

Question 12

Can we expect discounts for bulk orders?

Accepted Answer

Absolutely! In case you wish to place a bulk order, contact us on +91 9811067667 and we will analyze your requirements and give you the best rates.

Question 13

What is My Account?

Accepted Answer

We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at nutridays, You can: Manage all your personal data like address, phone numbers, email id Change your password track the status of your orders Check your previous orders and invoices

Question 14

What steps do you take to ensure that I receive a fresh product?

Accepted Answer

We have a state-of-the-art cleaning and packaging facility. We comply with the specifications of Food Safety and Standards Authority of India (FSSAI) and have an excellent quality framework in place to ensure that the freshness of dry fruits and nuts are preserved for a long time. We use high quality packaging material, including airtight cans and pouches that do not have the risk of spoilage in transit. However, if you feel that you do not like our product, we take them back and reimburse the product cost.

by AVYAYA

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